Vitality Depot


Shipping & Returns

FREE Shipping Over $250

We do our best to ship all items the next business day. We use Canpar as our primary shipping provider. We offer flat rate shipping of $12.95 and free shipping on orders over $250, excluding taxes.

However, Canada is a huge country and not all regions can be accommodated. Unfortunately the flat rate and free shipping offers do not extend to the Northwest Territories, Nunavut or the Yukon. If you are located in one of the Territories please call us to place your order. Shipping calculations are based on size, weight and the postal code it is being delivered to. We ship all packages from our warehouse in Concord, Ontario. We also reserve the right to exclude over sized or over weight items from the flat rate or free shipping offers.

We ship to Canadian addresses only.

PICK UP ORDERS Please note we no longer offer pick up for online orders, however, these orders can still be placed by phone. All orders are now packed sequentially, so priority can no longer be given to customers wishing to pick up. When your order is ready, you will receive an email with your Invoice. You may then come at your convenience to pick it up. Orders not picked up within 7 days of their invoice date, will be returned to inventory.

Shipment Tracking

A tracking number is emailed to you once the shipment has left our warehouse. If you are wondering where your order is, just enter your tracking number below and get real-time information about your order. If your tracking number begins with a "D" please enter the number in the Canpar field, otherwise enter it in the Canada Post field.

CLICK HERE to track your package.

Returns

Shipping for returns are at your expense unless we have made a shipping error or the product is defective. Products must be returned in clean, sellable condition.

Before you send it back however, we do require a RA (Return Authorization), so that we can properly credit your account.

We are happy to offer 3 ways to process a return:

1. Start the process online by filling in the return form CLICK HERE

2. Click the Live Chat button and we will be happy to start the process for you

3. Call us and we can fill out the form together over the phone

Items returned after 30 days are subject to a 15% restocking fee. Items may not be returned after 90 days, except for manufacturer’s defects covered under warranty.

Please note, it can take up to 3 weeks to fully process a refund. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your credit card company to process the credit. We will forward you the refund confirmation the day we do it.