The Zero Down Time Promise:
At Vitality we clearly understand the frustrations not only for the clinic but also your patients when a piece of rehabilitation equipment goes out of commision.
Let us give you the peace of mind you are looking for.
Our Zero Downtime Promise:
If we can’t get you back up and running by testing over the phone, Vitality will get a loaner device of the same modality, in transit to your clinic within 36 hours of becoming aware of this issue.
Loaner units can be used until we return your repaired product to you. The replacement unit must be shipped out to us within 24 hours of receiving your own unit back.
The Zero Down Time Promise varies across our range of capital equipment, Find the details most relevant to you in the list below:
Zimmer Product Coverage:
2 Million Shots on Handpiece
2 years on main base device
Soleo Line: Galva - Sono - Sono Stim
2 Years on Control Unit
1 Year on probes
Out-of-Box on batteries, probe cables, and accessories