30 Day Satisfaction Guarantee
Shop with confidence.
We know that our products will perform and benefit your patients and clinic at large, so we offer our clinical customers a 30 Day Satisfaction Guarantee. If you are not satisfied with your purchase for any reason simply return it for an exchange or credit. No questions asked.
Please note, we do not offer this Guarantee to patients or end users.
Fill out a Return Authorization Form to get the process started.
If you notice damaged cartons during shipping, please note the damage on the shipping waybill and advise us within 48 hours if any of the goods inside are damaged.
Clearance items are final sale and may not be returned, except if damaged in delivery.
Unless otherwise specified, all of our products have a 1 Year Warranty against manufacturer’s defects. Vitality Depot reserves the right to repair or replace the product. Warranties are null and void in cases where products were used outside of the intended uses set out in their respective user guides or instructions.
Zero Down Time Warranty
We understand the frustrations for you and your patients when a piece of rehabilitation equipment goes out of commision.
Let us give you the peace of mind you are looking for.
Our Zero Downtime Promise:
If we can’t get you back up and running by troubleshooting over the phone, Vitality will send you a loaner device of the same modality to your clinic within 36 hours.
Loaner units can be used until we return your repaired product to you. The replacement unit must be shipped out to us within 24 hours of receiving your own unit back.
Details specified by product:
Zimmer Product Coverage
- 2 Million Shots on Handpiece
- 2 years on main base device
- 2 years
Soleo Line: Galva - Sono - Sono Stim
- 2 years
- 2 Years on Control Unit
- 1 Year on probes
- Out-of-Box on batteries, probe cables, and accessories