Vitality Depot


Shipping, Returns & Credit

Vitality Flat Rate Shipping for Clinics Across Canada

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* Rates do not apply for treatment tables or other large capital equipment items.
Volume weights apply to bulky items such as pillows and seat rests. We reserve the right to use the carrier of our choice for the above rates. Call for quote on shipments over 200 lbs (90 kg).

* Rates shown are for Commercial addresses only. Residential addresses may have a surcharge applied at final Invoice.

    0 - 19 lbs 20 - 49 lbs 50 -100 lbs 101-150 lbs 151-200 lbs

Ontario &
Quebec

Without
Spend Credit
$10.80 $12.45 $19.95 $36.00 $62.00
Net With
Spend Credit
-$1.70 -$0.05 $7.45 $23.50 $49.50
             

British Columbia,
Alberta, Saskatchewan,
Manitoba, Nova Scotia,
New Brunswick, PEI

Without
Spend Credit
$14.95 $22.95 $34.95 $54.95 $64.95
Net With
Spend Credit
$2.45 $10.45 $22.45 $42.45 $52.45
             

Newfoundland &
Labrador

Without
Spend Credit
$29.95 $44.95 $89 Call for quote
Net With
Spend Credit
$17.45 $32.45 $76.50
             

Yukon, Nunavut,
Northwest Territories

Call for quote

 

Shipping Times

The time it takes your shipment to arrive will vary based on your location. Typical shipping times are as follows:

Ontario 1-3 business days
Maritimes 5-7 business days
Manitoba, Saskatchewan, & Alberta 3-5 business days
British Columbia 5-7 business days

Vitality Normally ships the same day your order is placed.

shipping times

Shipping Tracking and Delivery

A tracking number is emailed to you once the shipment has left our warehouse. If you are wondering where your order is, just visit our website and click the Track My Order button, then enter your tracking number and get real time information about your order. If you need to get a shipment urgently, please let us know and we can make special arrangements, like flying out the order instead of ground shipment, but keep in mind this can get expensive. If you receive a package and it has been damaged, you must indicate on the waybill that the package is damaged. This makes the damage claim a breeze to process.

shipping tracking

30 Day Satisfaction Guarantee

We are confident that our products will perform as described and benefit your patients and clinic, so we offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase for any reason simply return it for an exchange or refund.

If you notice damaged cartons during shipping, please note the damage on the shipping waybill and notify us within 48 hours if any of the goods inside are damaged.

Returns

Shipping for returns are at your expense unless we have made a shipping error or the product is defective. Products must be returned in clean, sellable condition.

Before you send it back however, we do require a RA (Return Authorization), so that we can properly credit your account.

We are happy to offer 3 ways to process a return:

1. Start the process online by filling in the return form CLICK HERE

2. Click the Live Chat button and we will be happy to start the process for you

3. Call us and we can fill out the form together over the phone

Items returned after 30 days are subject to a 15% restocking fee. Items may not be returned after 90 days, except for manufacturer’s defects covered under warranty.

Please note, it can take up to 3 weeks to fully process a refund. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your credit card company to process the credit. We will forward you the refund confirmation the day we do it.

Warranties

Unless otherwise specified, all of our products have a 1 Year Warranty against manufacturer’s defects. Vitality Depot reserves the right to repair or replace the product. Warranties are null and void in cases where products were used outside of the intended uses set out in their respective user guides or instructions.

Spend Credits

The term SPEND CREDITS is likely a term you're not familiar with in our market.

Vitality has introduced the term Spend Credits in place of Free Shipping. Everyone is familiar with free shipping, and Vitality as a company wanted to address this free shipping trend.

We all know shipping is not free. Trucks, drivers, insurance, gas etc. all come at quite a heavy price. Vitality spends 100s of thousands of dollars a year on shipping.

Our foundation was built on creating Everyday Reliable Value for our clients. The concept of free shipping underpins our ability to maintain that foundation. Shipping costs are real, and Vitality would either have to charge you directly on invoice, or add the cost to the product.

A free shipping model would increase our overall product selling price to you across the entire line and all regions of Canada. Therein lies the problem with free shipping. Products need to have shipping cost built in, but the cost to ship around the corner is one rate, and the cost to ship to our friends out in Yellowknife is 2, even 3 times higher for the same box. Our team really tried, but in the end, a free shipping model would create a geographically unfair pricing model. The only way around this, would be to blend the shipping cost into product cost, and have some clinics over paying and other clinics underpaying, which is not fair.

The Solution

Vitality understands that as your order value increases so does our ability to save you some money. The fairest way we could do this was not by offering free shipping, but by creating a clear percentage reduction over certain order amount thresholds.

This allows Vitality to understand the real cost of the Spend Credit incentive, and also allows us to not have to inflate pricing across the entire product line.

When you spend $250 on a order, before shipping and taxes, Vitality will issue you a $12.50 Spend credit. This works out to a 5% reduction at $250. Keep in mind you also earn another 1.5% cash back through the Vitality Rewards Program. The $12.50 could be less than your shipping cost, but remember we did not inflate the product cost. Vitality sends thousands of orders a year with shipping costs well under $12.50. When this happens, you would get free shipping plus cash off your order instantly.

Thank you for your support and Enjoy Every Day.

shipping credits