How Do I Sign Up?
Thank you for your interest in becoming a Vitality Depot client. Click on the Log In icon on the top right and then create an account in the drop-down options. From there, you will need to fill in your details and submit them.
To receive discounted healthcare pricing, you will need to submit a separate request form. We verify these requests manually so that only qualified requests are approved. We thank you in advance for your patience and understanding of this requirement. Once you are approved, you will receive notification from our team that your account has been updated. You can also call us at 800.461.0100 to establish your account.
When is Your Next Promo?
We regularly run promotions throughout the year. Most of our sales run for one month and can be found in our "Deals of the Month" section. We advertise our promotions on our homepage and via our eClub. You can subscribe at the bottom of the page to know exactly when our next promotion will be.
How Do I Earn Rewards Points?
Points are earned on every dollar you spend on vitalitydepot.ca. After an order has been processed, points will be added to your account although this may take 24 to 72 hours.
How Do I Redeem My Rewards Points?
You can access our rewards program at anytime from the Rewards tab at the top of the page. You need to be logged in to see your rewards. With this rewards popup, you can see the points you have earned, your history of redemption and the rewards available to redeem. If you have enough points, rewards will become available to you and all you have to do is click & Redeem.
What is Quick List?
Quick List is a handy shopping list you can create with your favourite or frequently ordered items. This way, when you need to put in an order, you won't have to waste time looking up the products you need. Instead, find your Quick List in the top right of the site anytime or listed under "My Account"; and you will be able to add everything you need to your cart quickly and easily.
How Do I Add Products to My Quick List?
You can manage your Quick List via the "My Account" button on the top right of the page. Under Quick List, you can add new, delete, or edit the titles of your Quick Lists as well as view the contents of any of your Quick Lists. Once in a Quick List, you can easily add the products you wish to your cart from one easy page.
Adding items to your Quick List is easy. When you find a product you would like to save for easy access later, just click the "Add to Quick List" button located next to the "Add to Cart" button on every product page. If you have created multiple Quick List lists, you will also be given a choice on the product page as to which list you would like to add the product to. Be sure to select which list before clicking "Add to Quick List."
Can I view my orders?
You can access your web order status and history via the "My Account" button on the top right of the page. Under "My Account," you will be able to check your order status, past orders, Quick List, and more. Keep in mind, however, that only orders placed online will be viewable here. If you have phoned in an order or modified an order offline, the website will not reflect these changes. If you have any questions or concerns about orders placed offline, please contact us at 1.800.461.0100.
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Shipping, Pickups, Returns & Services
May I Pick Up My Order? What Are Your Pickup Hours?
Pick up orders can be placed by phone or email and need to be pre-paid. Once the order is packed and ready for pick up, we will send you a confirmation email with your invoice. You will then have 5 business days to pick up your order. Orders not picked after a week, will be shipped and shipping charges may apply.
Our warehouse is open for contactless pick ups between 9am and 3:30pm EST. Please call when you reach the exterior warehouse doors and we will open our dock door and place your packages on the loading dock. To protect our staff, we ask that you wear a mask. Our front door will NOT be available for pick up orders and we can not accept payments on site during delivery.
Is There Free Shipping?
We offer flat rate shipping of $9.95 and free shipping on orders over $250, excluding taxes. Exclusions apply for oversized items and some regions of Canada. Please visit our Shipping page for complete details.
How Long Will it Take For My Order to Arrive?
The time it takes your shipment to arrive will vary based on your location. Barring unforeseen delays, typical shipping times are:
While we make every attempt to process orders in a timely fashion, there may be unforeseen supplier delays. Vitality Depot reserves the right to hold an order for up to 5 business days to ship an order complete.
Do You Offer Incentives for New Clinic Openings?
If you are opening a new clinic, we are happy to speak to you about what your unique needs may be. Please take a look at our New Clinic page to get started. We also offer leasing services if you are considering clinical equipment.
What Kind of Event Support Do You Offer?
Vitality Depot is proud to support community events across Canada. If you or your clinic are involved in an event and are interested in getting support from Vitality Depot, take a look at our Event Support page to contact us.
Do you offer wholesale pricing?
Vitality Depot does have a Distributor program for organizations that primarily supply clinical customers. If you're interested, you can start the process by contacting email@example.com
Do you offer head office billing?
Vitality Depot already works with some of the largest clinic chains in Canada. We offer solutions for multi-location companies, that allow individual buyers to purchase through our website, while billing departments receive the oversight or notification they require. Contact us at 800.461.0100 to discuss your options.
3rd Party Resell Websites
We do not allow our products to be re-sold on websites such as Amazon, Walmart and eBay. Customers found reselling items outside of their own website or premises will be placed on a different price list without notification. We reserve the right to deny orders for any customers not adhering to our resell policies.