COVID-19 Coronavirus Policies
Reduced Flat Rate Shipping
To assist our customers, we are reducing our flat rate shipping charge for orders under $250 to $9.95. Orders over $250 will continue to ship for free.
Drop Ship to Your Patient
If you would like to ship your patients directly, simply place your order and amend the shipping address to your patients home address. We will send out your orders directly to your patient and email the invoice to your regular billing email.
We have built a special kits for acute patients. These kits include popular, economically priced items most patients will need for acute care. Simply add to cart and enter your patients address at check out and we will get these directly to your patient. VIEW KITS If you a large organization and you would like us to build a different kit for your locations, please contact us.
New! Virtual Patient Appointment Program
We are in partnership with a an organization that offers a HIPAA compliant, inexpensive Virtual Appointment system. For more information or to get a free DEMO, please go to https://vitalitydepot.ca/virtual-appointments/
Vitality Depot is making every effort to NOT increase your pricing on the essentials you need during this difficult time. We do not believe that price gouging for quick, immediate gains, serves us in developing long-term relationships with our clinics. We are also making every effort to keep cleaners and disinfectants in stock, however many of our key suppliers are overwhelmed with the current increase in demand. We will do our best to update our images online as items become temporarily unavailable. This way, you are aware of any shipping delays.
Once items are back in stock, orders will be filled on a first come/first serve basis. Existing orders will be shipped first.
To see our full line of available disinfectants, please go to https://vitalitydepot.ca/cleaners-disinfectants/
Acquiring PPE and sanitizers requires large investments with most suppliers demanding payment up front. As such we can no longer allow these items to go on account. If you do not have a credit card on file with us, please call, so we can process your order in a timely fashion.
Pick-up and Walk-in Orders
At this time, to protect our staff and their families, we have made the difficult decision to suspend walk-in traffic. All orders will be shipped and subject to our reduced flat rate shipping charge of $9.95 or free shipping at $250.
Exceptions will be made for
- Booked appointments
- Customers wanting demonstrations of clinical equipment
Our front door will be locked for all other traffic. If you qualify as an exception, please call us 905.761.3278. When you arrive, we will unlock the door.
We thank you for your understanding and wish all of you good health.